Got Questions? We’ve Got the Answers.

Common FAQs

  • A rooftop maintenance agreement ensures the customer that you will fulfill your responsibilities and also provide repairs and maintenance until a certain date or extent.

  • This agreement gives your customer the option to protect their roofing investment. By offering one, your customers will feel more at ease when it comes to working with you. This creates more loyal customers and better retention.

  • By developing a service mindset, setting service goals, increasing sales from customers, and retaining service contracts you will begin to see your service department grow.

  • Customers call professional roofing contractors for one reason; they need a professional. They also need a problem solved or a goal reached. This means the roof is only part of the problem, not the PAIN they are experiencing. Great contractors know that world-class service means getting the leak stopped and the business back operating as quickly as possible. Find out more about retaining customers and growing new ones at www.makesaleswork.com

  • Goals are based on the vision of the company. Some look at profit as a goal, other revenue, or even ARR (annual recurring revenue). Setting goals is heavily weighted on the long-term vision of the company. We help define this up front and ensure all the effort is put in the right way!

  • One way you can increase service sales is by selling rooftop maintenance agreements at multiple stages. Another way is through lead generation methods and increased leads. For more information on leads see www.makeleadswork.com.

  • MakeServiceWork can help you scale your service division by creating a tailored action plan customized to your company’s needs.

  • A good service department is essential for fostering customer satisfaction, maintaining a positive brand image, driving customer loyalty, and gaining a competitive edge. By prioritizing excellent service, companies can build lasting relationships with their customers and enhance their overall business success.

  • MakeServiceWork offers three different programs depending on how much work is needed in your service department, and the speed in which you want results. These levels are divided into entry, intermediate, and advanced.

  • MakeServiceWork offers three different programs geared towards different members of your service department ranging from service coordinators to business owners.

  • Service is transactional, meaning it’s always moving and evolving with your clients. Every program duration is different based on your goals. Typically the program starts with a Vision Meeting to understand where you want to go, then an audit of your current process and assets, and finally, a plan that will focus on the next 12, 36 and 60 months. 

  • The process for scaling your service division begins with determining your future goals with measurable checkpoints. We then perform an extensive audit, gaining insight into your business and developing an actionable plan. Finally, we create a measurable business plan delivered  in an easy-to-understand program that is trackable on a weekly, monthly, and quarterly basis.

  • There has never been a better time in the U.S. economy to start one. As capital projects are delayed, building owners are required to maintain their assets longer and service is the first step in extended asset management. MakeServiceWork has implemented many service divisions around the country and can help you start yours. It all starts with your vision!

  • A service mindset is a mental attitude that focuses on delivering a positive customer experience and going beyond providing just a service. By adopting this mindset, your business creates customer trust and loyalty.  

  • Service departments often fail to reach their full potential due to one or more of the following reasons:  a lack of standard procedures, the wrong customers, failure to adopt a service-first culture, neglect to properly roll out "The Plan", and lack of owner engagement. MakeServiceWork identifies the factors preventing your service department from operating at its full potential. 

  • Every business is unique and will require a tailor made action plan. By performing a thorough review of your company, we will know what approach needs to be taken. 

  • A successful service department isn’t born overnight. In order to get there you will need a defined service system, discipline and consistency, and patience to allow it to grow.

  • Absolutely. Each business plan is created only after conducting an extensive analysis of your business’ past efforts, successes, and failures. This will then help us determine future goals with measurable checkpoints.

  • Yes, after implementing a customized business plan, MakeServiceWork will deliver weekly, monthly, and quarterly progress reports.

More Questions? Contact Us

Visit our contact us page to fill out the form or schedule a time to talk to Chad Westbrook, personally, about what MakeServiceWork can do for you.

(815) 790-2966

info@makeservicework.com